Delivery and Returns

1.            Delivery and pick up

  • Goods are delivered within 7 days from the day you place an order to purchase the Goods.
  • Deliveries will be made by the courier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
  • If we are not able to deliver your Goods within 7 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
  • We may deliver the Goods in instalments if they are not all available at the same time for delivery.
  • Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
  • All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
  • Signing “Unchecked”, “Not Checked” or similar is not acceptable.
  • If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
  • Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
  • We are happy for you to pick up Goods from our shop/ warehouse provided you make an appointment in advance and payment has been received into our bank. A cheque on arrival is not acceptable.
  • If you pick up Goods from our premises then:
    • Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse;
    • you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

2.            Foreign taxes and duties

  • If you are not in the South Africa, we have no knowledge of, and no responsibility for, the laws in your country.
  • You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

3.            Liability for subsequent defects

  • We will repair or replace Goods which fail to comply with the provisions of the the Consumer Protection Act 2008 or which show a defect. If you claim that the item is defective, the following conditions apply:
    • the defect must be reported to us within two weeks of becoming apparent;
    • the defect results only from faulty design or manufacture;
    • you have returned the defective Goods or parts to us if we have so requested.
  • If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.
  • If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

4.            Goods returned

These provisions apply in the event that you return any Goods to us for any reason:

  • We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
  • The Goods must be returned to us as soon as any defect is discovered but not later than three months.
  • So far as possible, Goods should be returned:
    • with both Goods and all packaging as far as possible in their original condition;
    • securely wrapped;
    • including our delivery slip;
    • at your risk and cost.
  • You must tell us by email message to info@renkamaternity.co.za that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
  • In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.
  • Most of the Goods are covered by the manufacturer’s guarantee for a minimum of one
  • If we agree that the Goods are faulty, we will:
    • refund the cost of return carriage;
    • repair or replace the Goods as we choose.

 

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